We know how important it is to have 100% uptime in corporate environments. We have worked hard to build industrial strength reliable “carrier grade” equipment. Our systems have a 99.99% uptime.
We are also realistic and understand that sometimes things still go wrong and equipment does fail. We, therefore, offer the Barracuda Instant Replacement Service.
With the Instant Replacement Service, we provide next business day shipping of replacement hardware. If your Barracuda Networks product fails, we will ship you a replacement unit within 1 business day so that you can get back up and running. We will bill you pending return of the failed unit, but once the unit is received, you will be fully credited.
In addition, the Instant Replacement Service includes:
- Enhanced Support which provides phone and email support 24x7.
- Data migration service for Barracuda Spam & Virus Firewalls. Barracuda Networks will assist movement of data and configuration from the old product to the new product if the old data is accessible.
- Hard Disk replacement on Barracuda Networks models that have swappable raid drives. Barracuda Networks will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda Networks.
This service is designed for corporate environments that cannot afford downtime.
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